Customer Service Advisor / Call Centre

Posted 14 days ago by Bluearrow
Location Darlington Job Type Temporary
Salary £8.97 per hour Sector Call Centre & Customer Service
Advert – Equipment Support                                                                                                     

About the Job:

Will be working 3 days on 3days off 08:00 – 20:00

Equipment Support Handles calls from all areas of EE in relation to all aspects of the delivery services, delivering excellent customer service throughout.

Other aspect of the role may include:

  • Managing and allocating stock orders for direct consumers and dealerships

  • Carrying out reconciliation processes to ensure equipment is recovered to Supply Chain

  • Creating and submitting claims to delivery partners to recover losses

  • In depth investigative work on potential fraud cases relating the teams processes

  • Analysis of insurance claims to ensure adherence

  • The processing of return stock and account administration

  • Liaising with other departments and 3rd parties relating to account charges and restrictions

  • Delivering excellent customer service throughout

  • All general administration

     You’ll Definitely:

  • Provide the best customer service
  • Have Good Communication Skills
  • Have a high level of accuracy
  • Adaptability to change quickly
  • Be able to work under pressure
  • Excellent at multi-tasking
  • Good time keeper
  • Be a Team Player
  • Have basic IT skills
You might even:

  • Have Call centre experience
  • Have knowledge of the telecommunications industry
What’s in it for you:

  • Competitive Salary - £8.97ph
  • Being part of a fast moving area of growth