Customer Service Advisor

  • Job Reference: 00006087-1
  • Date Posted: 6 May 2020
  • Recruiter: CV-Library
  • Location: Sheffield
  • Salary: £18,176
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

Customer Service Advisor - Full Time Permanent

£18,137.60 per annum basic salary

Central Sheffield location

** Please note during the COVID-19 outbreak this role will be working from home with occasional requirements to go into the office, following this you will need to be able to commute to the central Sheffield site for work so please only apply if you can do this **

This client have grown from 1 site to the 3 in the last year so it's a fantastic time to join will potential of growth and progression!

We are currently recruiting for an Outsourcing Client based in Sheffield on one of their campaigns for a national company. You will be responding to customer queries both over the phone as well as on social media & emails to ensure you have delivered a consistent high level of service.

Rate of pay:

£18,137.60 per annum plus opportunity for monthly bonus - all based on performance and attendance!

Hours of work:

Monday to Friday: Either 9am-6pm or 10am-7pm

1 in 4 Saturdays: 10am-2pm

What will you be doing?

Dealing with inbound calls from new and existing customers
Resolving queries across emails and social media
Providing support over the phone
Overcoming objections with the customer
Providing excellent customer service at all times
Aiming to for first time resolution on all calls
Working in a fast paced environment
Handling customer queries and complaints

What are we looking for?

Previous customer service experience - call centre experience is not essential!
Strong written and verbal communication
Motivation and determination
Positive and confident individual
Ability to build rapport

This is a fantastic opportunity on a permanent basis for a growing company, if you want to get yourself a new role sorted ASAP then please APPLY NOW and we'll be in touch for a chat!

Cordant people are acting as an equal opportunities employment agency in relation to this vacancy.

Cordant Group is an equal opportunities employer