Customer Service Advisor

  • Job Reference: 268755542-2
  • Date Posted: 22 April 2021
  • Recruiter: Time Appointments
  • Location: Ipswich, Suffolk
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Time Appointments are pleased to be working on behalf of a worldwide logistics specialist in Ipswich. This is a fantastic opportunity to join their ever growing, busy team.

They are currently seeking to recruit a Customer Service Advisor, with logistic experience. However, our client is flexible with experience, they are looking to speak to candidates with minimal or a wealth of experience.

The role:

* Liaise with existing and potential customers.

* Answering customer queries via telephone or email.

* Liaising with relevant operations to ensure the clients requirements can be delivered.

* Create and process orders from bookings received.

* Balancing the needs of both the customer and the client to ensure a high level of service is provided to the client within both operational and financial constraints.

* Handling any customer query or operational problem.

* Compiling, maintaining, and transmitting records or KPI's for customer's, as and when requested or required.

* Day to day liaison with customers, terminals, suppliers, and colleagues internally and across the European network.

* To undertake any other tasks as and when required, and within your skill and ability.

Skills/Experience Required:

* Logistic experience is necessary.

* Ability to communicate clearly.

* Good telephone manner