Customer Service Advisor - French

  • Job Reference: 00026887-1
  • Date Posted: 11 November 2020
  • Recruiter: CV-Library
  • Location: Warrington, Cheshire
  • Salary: £20,000
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

French Speaking Customer Advisor

£20,000 per annum

Full time hours, 12 months fixed term contract initially

We are currently recruiting for our Global organisation in Warrington for a French speaking Customer Service Advisor. This is a fantastic opportunity for someone who is passionate about customer service and is focused on delivering excellent results for both customers and clients. Successful candidates must be fluent in German with a strong level of English due to training.

This is currently a work from home position due to the Covid-19 pandemic, however candidates will need to be local to the Warrington area to attend site once back in the office.

What will you be doing?

Resolving customer queries across multiple channels - inbound calls, emails and social media
Identify and troubleshoot issues in a prompt manner
Responding to a variety of queries regarding products and services
Handling customer escalations through to resolution
Logging customer information on all internal systems
Understanding and adhering to company policies and procedures

What's in it for you?

Initial work from home due to Covid-19, must be based closed/able to commut to the Warrington area
Possibility of relocation to abroad offices
A competitive salary of £20,000 per annum plus benefits!

What are we looking for?

Must have B2 Level in English and C1 or Native level French
Previous experience within a customer service role
Ability to build rapport with customers and colleagues
Problem solving skills
Excellent IT system knowledge

Hours of work -

Monday to Sunday - shifts between 8am-8pm. Guaranteed 2 weekends off per month

This role is for a start date of 3rd November so we are looking to start interviewing immediately for this role!

If it sounds like something you could see yourself doing then APPLY NOW!

Cordant Group is an equal opportunities employer