Customer Service Advisor

  • Job Reference: JO-2101-14233
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Edinburgh
  • Salary: £10.32 Per Hour
  • Job Type: Temporary

Job Description

Blue Arrow are looking for Customer Service Advisors for one of the UK's leading financial services based in Edinburgh City Centre.
Pay Rate: £10.32 per hour
Hours: Full Time - 35 hours per week
Working Times: Monday to Friday with shifts between 8:00am and 6:00pm. Possibility of one in five Saturdays (9:00am to 1:00pm).
Contract: Ongoing temporary role with possibility of becoming a permanent role

* Full paid training - part classroom based and part on the job based learning
* Pay progression
* Overtime and bonus incentives
* Instant access to Blue Arrows online training portal
* Instant access to online retail discounts
* Annual Bonus

With this role being a telephony role, you will be dealing with a wide range of customer queries over the phone regarding retirements, pensions, life insurance or bereavements.

A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.

Role Responsibilities
* Taking high volume inbound calls
* Dealing with a wide range of queries involving corporate pensions, retirements, private pensions, life insurance or bereavements
* Workload is led by customer calls, and may lead to some processing work as well
* Types of calls could be value of pension accounts, merging of pensions, investments, new memberships or opting out of auto-enrolment
* Carrying out the request for the customer as well as giving information on additional products and services, including policies, risk assessment and how merging pensions works
* Ensuring you deliver an exceptional experience for each customer
* Work proactively as part of a team to manage fast paced workloads
* Maintain and develop customer relationships
* Developing over time a deeper level of expertise in all areas of the end to end retirements journey

General Skills
* Previous telephony experience is desirable but not essential
* Previous customer service is essential
* Excellent communication - both oral and written
* Confident and professional telephone manner
* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals
* Adaptable to change and willing to embrace new ideas
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
* Positive and approachable manner
* Motivated team player
* Clear credit history & clear criminal record
* Experience in the pension or banking sector is desirable but not essential
* Must be available for full time work and can commit to the shift schedule outlined above

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.