Customer Service Advisor jobs in Edinburgh are available now.
Customer Service Advisors are needed to work weekday shifts falling between 8am and 6pm for one of the UK's largest digital banking brands.
This role is perfect for you if you are a natural people person who is great at talking on the phone. While a strong background in customer service, telephone support or call handling is advantageous it is not an essential requirement. If you're used to helping customers face-to-face or over the phone in any capacity, then you have the potential to become an exceptional Customer Service Advisor and we really want to hear from you.
Throughout your working day you will be responding to a range of telephone queries that customers may raise, carrying out complex clerical and technical support for customers and colleagues. After a while you may even find yourself providing coaching support to less experienced team members.
Your place of work will be in the EH16 area of Edinburgh, this location is supported by great transport links and an onsite car park. The workplace benefits from an onsite canteen featuring a Starbucks and communal breakout areas.
Your working hours will be allocated in a re-occurring shift pattern between 8am - 6pm Monday to Friday. If you are interested in this role but are concerned about your availability do reach out and talk to us, this fantastic employer is renowned for providing flexible shifts and for taking high performing staff on into permanent roles.
The recruitment process will be conducted through a welcome workshop. It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so candidates need to have a clear credit and criminal record.
Complete telephony, digital and admin-based tasks to service banking customer and colleague queries.
Take ownership of problems, solving them at the first point of contact and escalating when required.
Build long lasting professional relationships with peers.
Handle customer data ethically and in accordance with the FSA requirements.
Contribute to the continuous improvement of the banking group.
Demonstrate consistently the banking groups values and behaviours.
Take ownership of personal development and training.
Support the wider team to ensure that performance standards and business objectives are met.
Personally, contribute to an environment where colleagues want to work and where customers feel valued.
Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures.
Contribute to the completion of the team's workload and where required verify and check the work of other colleagues.
Excellent communication - oral and written.
Maintain operational accuracy.
Ability to make good decisions for customers using sound judgement.
Adaptable to change and willing to embrace new ideas.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Motivated team player.
Previous customer service, call handling or telephone support experience.
Clear credit history & clear criminal record.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.