Customer Service Advisor - Cheltenham

  • Job Reference: JO-2103-14925
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Cheltenham
  • Salary: £9.30 Per Hour
  • Job Type: Temporary

Job Description

Blue Arrow are currently recruiting for Customer Service/Call Handlers to join the team of one of our high profile client.

Location: Bishops Cleeve, Cheltenham
Start Date: 29th March
Hours: 8-4/9-5/10-6
Pay Rate: £9.30

The ideal candidates will be self- motivated, experienced in customer service industry.

We will give you the tools to deliver exceptional customer service in a progressive and forward looking company.

As a Call Handler you will deal with both back-office and telephony customer queries. This will be via written communication or inbound calls, there is no requirement for outbound or cold calling. You will handle an active caseload of work; however, this does not involve complaint resolution only ensuring the correct customer outcome is achieved.

We offer full training and motivate you to keep developing, you can be assured your achievements will be recognised and rewarded.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, it is the right place to do just that.
You will receive 23 day's holiday pro-rata and a company pension scheme along with life assurance and access to voluntary benefit options including; child care vouchers, share ownership plan, additional private healthcare insurance, holiday buy/sell and many more designed to suit your own personal lifestyle.

Hours: Monday to Friday, 8-4, 9-5, 10-6

Pay rate: £9.30 per hour, paid on a weekly basis

Contract: Ongoing Temporary (with potential to go permanent)

Benefits:   
* Competitive salary.
* 28 days' holiday (including public holidays).
* Pension scheme.
* Wide range of discounts on many products and services.
* Childcare scheme.
* Monthly incentive schemes.
Your main priority will be to ensure every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service.

Skills focus
This position is perfect for you if you enjoy helping people and problem solving for them over the telephone.

Embrace in house training and development opportunities.


Essential Skills & Attributes
* Excellent verbal communication skills.
* Empathy and understanding.
* Strong listening skills.
* Problem solving abilities.
* IT literate.
* Fluent in both written and spoken English.
* Accuracy and attention to detail.