Customer Service Advisor - Cash Control

  • Job Reference: 00040020-1
  • Date Posted: 21 February 2021
  • Recruiter: CV-Library
  • Location: Nottingham, Nottinghamshire
  • Salary: £9.30 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Temporary

Job Description

Customer Advisor - Cash Control

Millions of people get their gas and electricity from E.ON, at home and at work. We're one of the UK's top energy companies - and this is your chance to join us as a Customer Advisor to resolve missing payment issues affecting debt balances for the EON Customers.

This position is based in (Trinity House, Nottingham, NG1 ) however, due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Our offices are open from 8am until 5pm Monday to Friday, you will be expected to be flexible to work during these times.

About the role:

Does the thought of being Customer obsessed inspire you? Do you have good attention to detail? Are you good at solving problems and using common sense to drive great solutions for our customers and our business?

Key Activities:

Resolve missing payment issues affecting debt balances in accordance with E.ON cash collection and customer excellence strategy.

To energetically and enthusiastically work as part of a high performing team to ensure all cheques are cashed on to the system using all systems available.
Open post and sort into correct piles ready for the rest of the team to process.
Process cheques on to the system using multiple systems.
Scan correspondence to task lists for the business to work.
Process, investigate & allocate payments to customers' accounts
Affectively manage queries through to resolution.

About you:

Ideally, you'll have some previous experience working in a customer service and

contact centres. We're looking for someone with great communication and IT skills who will be comfortable with data entry and responding to customer queries via telephone and is confident investigating and resolving queries.

The benefits:

You'll join us on a temporary basis. There's a range of great benefits on offer too:

The pay will be £9.30 per hour.
Immediate start
You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
There's good transport links nearby
Covid 19 safe office environment.

Interested? Click 'apply' to start your application today