Customer Service Advisor - Call Centre Based

  • Job Reference: JO-2103-15010
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Newport
  • Salary: £10.02 to £11.35 Per Hour
  • Job Type: Temporary

Job Description

BlueArrow are looking for Customer Service Advisors for one of the UK's leading financial service providers based in Newport Tredegar Park

Pay Rate: £10.02 to £11.35
Hours: 35 hours - Full Time
Working Times: Shifts between 7am & 8pm on a rota basis
Contract: Temp ongoing with the possibility of going permanent


  • Full paid training - part classroom based and part on the job based learning
  • Pay progression
  • Overtime and bonus incentives
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Annual Bonus

With this role being a blended customer service and administrator position, you will be dealing with a wide range of customer queries over the phone.

A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor.

Role Responsibilities

  • Taking high volume inbound calls
  • Dealing with a wide range of banking queries
  • Workload is led by customer calls, and may lead to some processing work as well
  • Carrying out the request for the customer as well as giving information on additional products and services.
  • Ensuring you deliver an exceptional experience for each customer
  • Work proactively as part of a team to manage fast paced workloads
  • Maintain and develop customer relationships
  • Previous telephony experience is desirable
  • Excellent communication - oral and written.
  • Confident telephone manner.
  • Embrace 'in the moment' coaching to develop your skills and knowledge.
  • Continuous improvement mind set.
  • A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
  • Adaptable to change and willing to embrace new ideas.
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Positive and approachable manner.
  • Motivated team player.
  • Clear credit history & clear criminal record.
  • Experience in the banking sector is desirable but not essential

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