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Customer Service Advisor

Posted 12 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Customer Service Advisor

Location: Dalkeith Road
Pay Rate : £10.12 per hour
Duration - 6 month ongoing temporary to permanent opportunity
Working Hours - Monday to Friday - Rotational shifts between 08:00am - 18:00pm - NO WEEKENDS

KEY RESPONSIBILITIES:
  • Retirements department
  • Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
  • Working in a team environment in an open plan office.
  • Administration work - Sending emails, Processing work, Data entry

SKILLS REQUIRED:
  • Good Communication- Written and Oral
  • Take ownership of all customer requests 
  • Computer literate
  • Understanding and Interpreting Data at a basic level
  • Flexible, Adaptable and able to adapt to changes

WHAT'S IN IT FOR YOU?
  • Excellent training - 6 weeks training
  • Great rates of pay - Overtime available
  • Potential for extension or a permanent position
  • The opportunity to work with some of the most influential and experienced managers in the banking industry

You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful