Customer Service Advisor

Posted 16 days ago by Bluearrow
Location Edinburgh Job Type Temporary
Salary £9.63 per hour Sector Call Centre & Customer Service
Job Title: Business Advisor

Location: Pentland House 8 Lochside Avenue Edinburgh EH12 9DJ

Pay Rate: £9.63ph - Potential performance based pay rise after 6 months
Contract Term: Temporary – Minimum 6 month contract – Permanent prospects are high
Working Times: Monday to Friday rotational shifts 8am – 6pm


  • Full paid training 
  • Competitive pay rate/Pay progression
  • Overtime and bonus incentives 
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Annual Bonus 

Come work with a friendly team of colleagues in one of the UK’s largest financial groups and embrace the opportunity to learn, grow and develop in a way that works for you.  

This Business Advisor (Customer Service Advisor) opportunity within the Business Banking Intelligent Finance division provides a stable income, rotational hours, excellent temporary to permanent prospects and performance based pay rewards.


Working in a small team of 8-10 people and reporting to the Team Manager, your working day will involve responding to a range of queries and issues that business banking customers may raise. By clarifying the customers’ requirements, processing the request and resolving the enquiry, you will be helping this banking brand to achieve their vision of becoming the best bank for customers.


Variety is the key to keeping any role interesting, so it is good to know that your role as a Business Advisor is diverse with an array of queries and support requests coming in keeping your days varied and you busy.


As a natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone’s day you will be a great addition to this business banking team, responding to a range of enquiries.

You do not need any formal qualifications to be a Business Advisor, your natural people skills are much more important in a role like this as is a good understanding of basic spreadsheet software such as Microsoft Excel and a friendly, personable telephone manner.

A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Business Advisor. You will be well looked after with this fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we want to draw special attention to the rotational shift pattern associated with this role. A rotational pattern can comprise of days, afternoons and nights rotating on a weekly or fortnightly basis. If you need to make sure your job can fit around your personal life, then a rotational shift pattern could make all the difference.


Your place of work will be in the EH12 area of Edinburgh. The location is supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for those who drive. The workplace benefits from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use.


If you are looking to the future, then it is good to know that career progression prospects are high with this employer. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.