Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Edinburgh
Salary: £10.12 per hour
Start Date: 2019-10-21
Reference: S08100671
Contact Name: Ashleigh Irvine
Contact Email:
Job Published: September 18, 2019 10:02

Job Description

Customer Service Advisor - Telephony
Location - Dalkeith Road, Edinburgh
Pay rate - £10.12 per hour
6 month temporary contract with the possibility of a permanent contract
35 hours a week, Monday - Friday 0800 - 1800 (rotational shifts) and 1 Saturday every 4 weeks 0900 - 1300.

Pertemps Scotland Ltd are delighted to be working with one of the UK's leading banks to recruit for a number of Customer Service Advisors to join their busy teams in their well-established Edinburgh Office.

You will be:
  • Working within the Retirements or Protections department
  • Responsible for delivering exceptional customer service over the phone
  • The first point of contact for customer queries
  • Managing inbound and outbound customer queries
  • Taking ownership of customer queries and issues to resolve them or escalate them as required
  • Contributing to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes within the team

You should be:
  • An excellent communicator, both written and orally
  • Interested in a career in banking

In return, you will be offered:
  • Excellent training scheme
  • A great rate of pay
  • Bonus scheme
  • The possibility of a permanent position or extension to your temporary contract

You must be able to pass a credit check and criminal record check.

If you are interested in this role, please apply online immediately.