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Customer Service Advisor

Posted 29 days ago by Pertemps
Location Leicester Job Type Permanent
Salary £17975 per annum Sector Call Centre & Customer Service
Are you a natural communicator? Are you comfortable dealing with business customers in the UK? Are you looking for an opportunity with an immediate start?

An exciting opportunity has arisen to join a rapidly growing company in the Leicestershire area.
Pertemps are pleased to be recruiting for a rapidly growing online distributor.

Hours: Monday to Friday 08:00 -16:00/ 09:00 - 17:00 / 10:00 – 18:00

Responsibilities:
This role is to support the UK market where you will be dealing with inbound calls from business customers only.

As the primary contact between the business and its customers, you will be expected to ensure that every customer receives the same level of high service that you yourself would expect. You will be able to demonstrate:

• Strong customer focus
• Effective communication skills in English - verbal and written
• Ability to work in a team environment
• Good computer skills
• Organisational, numerical and administrative skills
• Willingness to take ownership of issues and resolve them when necessary

Responsibilities:
• Processing telephone orders, enquiries, complaints and requests for information
• Managing the relationship between different areas of the business
• Maintaining corporate SLAs and individual KPIs
• Responding to email enquiries from customers
• Maintaining customer and product knowledge


The Company
The company is relatively new but is the backed by their industry leading sister company. They are currently experiencing a great deal of growth with higher projections on the horizon.
In return they offer
• Competitive salary
• Substantial bonus paid twice a year
• 25 days annual leave + Bank holidays


If you're passionate about delivering a high-quality personal service to valuable business customers, then send your application to today!