Customer Service Advisor

Posted 11 days ago by Omega Global Resource Solutions
Location Stroud, Gloucestershire Job Type Permanent
Salary £18000 - £19000 per annum Sector Call Centre & Customer Service
Customer Service Advisor
£18,000 - £19,000

My client who are a leading manufacturing company based in Stroud are currently seeking a Customer Service Advisor to join their Stroud based team
The successful candidate will be responsible for taking customers' queries, complaints and requests, obtaining answers form colleagues, resolving problems and fulfilling customers' requests. The Customer Services department is in the 'front line' providing a service and the Customer Services Administrator is expected to use their initiative to satisfy the requirements of customers.

Job Description
*Take responsibility for all incoming telephone calls to Customer Services
*Deal with enquiries received via the post, fax and email
*Seek and obtain answers to customers' questions. This involves talking to Managers and Staff in order to obtain the necessary answers. Resolve customers' problems, which could entail arranging a credit note, organising replacement parts/frames, requesting the return of incorrect products and arranging a site visit for our Technical Services.
*Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved
*Take responsibility as e Customer Complaints Co-ordinator using the Company's electronic Customer Complaints Procedure.
*Produce a daily report that measures the nature and level of Customer Complaints
*Arranging site visits for remedial work

Experience required
*Experience within a high-volume call centre environment or similar
*Experience of handling complaints
*Ability to work to deadlines
*Organised and self-motivated

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.