Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Burton upon Trent
Salary: £17500 per annum
Start Date: 2019-08-05 00:00:00
Reference: 062501445
Contact Name: Jessica Ford062
Contact Email:
Job Published: July 29, 2019 17:09

Job Description

My client based in Burton are currently recruiting for a Customer Service Advisor to join there bubbly, friendly office!

This is an exciting opportunity for someone who enjoys working within a fast paced customer focused role!

The Role:

• To deliver exceptional customer service to both external customers and internal stakeholders through all channels - telephone/email/e-queries as well as face to face
• To deliver individual and departmental KPI's – call and query management
• Understand the customer requirements and identify the best resolution in line with business process and procedures
• To spot potential opportunities to improve the callers interaction with either through the promotion of other services, products or new channels
• To positively communicate business processes to our customers, both internal and external
• Meet departmental objectives in line with Service Level Agreements
• Increase the sales order value whilst maintaining relationships, by demonstrating upsell where appropriate and actively promoting Buying Club products and services
• Add value by using and promoting products/services, gap analysis and effective sales closing techniques
• To convert customer queries into resolutions, using specialist department knowledge. For example, Buying Club, property, technical services and credit
• Liaise with field operations, internal support teams and suppliers in order to achieve resolution of calls/queries
• Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas/skills/tasks gaps
• To meet our business partners demands by working on other activities as required by the Leadership Team
• To contribute to minimising costs whilst maintaining KPI's and sales figures

Person Specification:

• Customer focused – Ability to listen and respond to customers providing a quality driven service
• Effective Working Relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
• Planning, Organising and Flexibility - Able to work in a fast paced and changeable environment
• Sales focused – Ability to maximise opportunities on all calls and promote PBC products and services
• Ability to build rapport and develop key relationships
• Problem Solving and Decision-Making abilities
• Communicating and Influencing - Ability to communicate clearly and concisely on the telephone and in writing
• Commercial Awareness
• Striving for Excellence - Proactive approach to individual training, development and progression

Skills required:

• Experience within a fast-paced telephone based customer service / sales environment is desirable
• Able to demonstrate use of Excel, Word, PowerPoint
• Competent user of Sales Order Systems / Internet /Web Based Systems
• English and Maths GCSE - Grade C or above (or equivalent)

Working hours are Monday to Friday 9am – 5pm

If you are interested in this role please apply online or call Jessica on 01283 512225 for further information!