Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Chatham
Salary: £16500 per annum
Start Date: 2019-07-26 00:00:00
Reference: 176102430
Contact Name: Ilamathy Tamijarissane
Contact Email:
Job Published: July 26, 2019 16:16

Job Description

Are you ready to take on an exciting new opportunity?
Looking for a friendly team?....

A leading a Fashion Brand is recruiting for Customer Service Advisors to join their customer service team based in their Call Centre (Head Office) in Rochester, Kent.

This is a full-time permanent role paying £16,500 per annum + benefits, after probation it will go up to £17,000 per annum.

You will be reporting to the Customer Service Team Leader.

Principal Accountabilities:
  • To be the first point of contact for incoming customer queries via email, phone or written correspondence
  • To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required
  • To log Web related queries into database, and refer onward as required
  • To effectively manage the email inbox to ensure queries are prioritised and responded to
  • To provide practical assistance to Stores and Regional Managers on customer service related issues
  • To assist customers in placing online orders where required
  • Provide customers with stock listings for mail order
  • Respond to all customer queries regarding faulty returns and dealing with these when they arrive
  • Respond to all customer queries regarding refunds on products purchased in stores
  • Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion
  • To keep all customer service records up to date, and provide reports as requested
The Customer Service Advisor will most likely have/be:
  • Proven customer service experience
  • Excellent written & communication skills
  • Proficient with MS Office
  • Team player
  • Able to work effectively with minimal supervision
  • Strong attention to detail
  • Call centre background is desirable
  • An opportunity to earn an extra £1200 per year through the bonus scheme
  • Business dress allowance twice a year, providing a discount of 80%
  • Company Pension
  • Quarterly budget of £25 per head for social activities
  • Free on-site/nearby parking
  • 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
  • Regular competition prizes
  • Training scheme offered
  • Food ordered in the last Friday of each month
  • Free breakfast every Monday
All new starters will be provided with training and will all start on the same day!

If you are looking for a company that is continuously growing, you have come to the right place!

For an immediate application, hit APPLY NOW below or send your CV directly to for a confidential application! Contact Number: 02077243824