|Salary||£16500 per annum||Sector||Call Centre & Customer Service|
Looking for a friendly team?....
A leading a Fashion Brand is recruiting for Customer Service Advisors to join their customer service team based in their Call Centre (Head Office) in Rochester, Kent.
This is a full-time permanent role paying £16,500 per annum + benefits, after probation it will go up to £17,000 per annum.
You will be reporting to the Customer Service Team Leader.
- To be the first point of contact for incoming customer queries via email, phone or written correspondence
- To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required
- To log Web related queries into database, and refer onward as required
- To effectively manage the email inbox to ensure queries are prioritised and responded to
- To provide practical assistance to Stores and Regional Managers on customer service related issues
- To assist customers in placing online orders where required
- Provide customers with stock listings for mail order
- Respond to all customer queries regarding faulty returns and dealing with these when they arrive
- Respond to all customer queries regarding refunds on products purchased in stores
- Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion
- To keep all customer service records up to date, and provide reports as requested
- Proven customer service experience
- Excellent written & communication skills
- Proficient with MS Office
- Team player
- Able to work effectively with minimal supervision
- Strong attention to detail
- Call centre background is desirable
- An opportunity to earn an extra £1200 per year through the bonus scheme
- Business dress allowance twice a year, providing a discount of 80%
- Company Pension
- Quarterly budget of £25 per head for social activities
- Free on-site/nearby parking
- 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
- Regular competition prizes
- Training scheme offered
- Food ordered in the last Friday of each month
- Free breakfast every Monday
If you are looking for a company that is continuously growing, you have come to the right place!
For an immediate application, hit APPLY NOW below or send your CV directly to firstname.lastname@example.org for a confidential application! Contact Number: 02077243824