Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Birmingham, West Midlands
Salary: Negotiable
Start Date: asap
Reference: HQCSTA_1564143458
Contact Name: Marta Kosno
Contact Email:
Job Published: July 26, 2019 13:17

Job Description

Position: Customer Service Advisor
Pay rate £12.77
Type of role: contract 6 months +
Location: Solihull Pkwy
Working week: 37.5 hours per week: 3 rotating shifts between the hours of 07:50 to 18:10 Mon to Fri and 08:00 to 13:00 on Saturdays ( one every 12th weeks) One week in 12 there will be a requirement to work a Saturday. When you work Saturday you will work 1 hour less per day and the hours will be made up on the Saturday that week

We are now seeking to recruit 3 Customer Service Advisors to work for busy customer service team based in Solihull Pkwy. The appropriate candidate would take volume calls from a wide variety of fleet customers regarding their vehicle maintenance. This role would include booking vehicles into garages for a routine service and maintenance.

Main Responsibilities:
Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress
Ad hoc tasks as required by the business

This is primarily incoming call handling role , regular dealing with distress customers therefore an exceptional customer service is essential
Computer literate, able to use internet, PC and emails
Able to instantly build and maintain rapport with a range of people
Articulate with a high standard of all round communication
Positive and confident approach style when dealing with

For more information regarding this role please call Marta Kosno on 01453 852 542 or send a CV

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.