Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Tamworth
Salary: £17000 per annum
Start Date: 2019-10-21
Reference: 063104257
Contact Name: Ella Dancer063
Contact Email:
Job Published: October 07, 2019 17:26

Job Description

Customer Service Advisor
I am currently recruiting for Customer Service Advisor at a company based in Tamworth. I am looking for someone who enjoys speaking to people and who goes above and beyond with customer queries.
Main Responsibilities:
• Liaise with all relevant internal departments to achieve a high standard of customer service
• To review performance against agreed objectives & targets (KPI's)
• Take every opportunity to develop sales from enquires
• To notify relevant personnel of customer purchasing trends
• To take every opportunity to sell the full breadth of products to customers
• To Add value to both ours and the customers business
• Process orders effectively and accurately
• Maintain good communication at all times in keeping customers informed of the status of their orders
• Sage: Sales Order & Purchase Order Payments & Credit Control
• To record and follow up on quotations
• To respond to and follow up on sample requests
• Process standing or call off orders in accordance with correct procedures
• To Assist in the notification of price increases
• To keep accurate customer records on the computer and manually
• To discuss and respond to customer needs
• To investigate, report and resolve customer complaints
• Answer the telephone promptly and professionally and in accordance with company policy
• Provide support to external sales personnel
• Comply with all Quality procedure applicable to role as outlined in company manual
• Utilise departmental IT resources effectively and in accordance with company policy
• Understand and comply with all health & safety notices
• Co-operate on all matters concerned with any Health, safety, training, legislative and environmental matters
• Comply with all Environmental procedures, objectives & targets set by the business
• Carry out any other reasonable task beneficial to the company if requested by management

If you are passionate about delivering exceptional customer service and are looking to join a business with a family feel apply now.