Customer Service Advisor
|Job Title:||Customer Service Advisor|
|Salary:||Up to £8.98 per hour + Bonus Scheme, Incentives|
|Contact Name:||Laithwaites Omega Resource|
|Job Published:||July 04, 2019 09:06|
We are looking for customer orientated individuals with a professional and helpful telephone manner. The role will revolve around receiving inbound customer inquiries regarding their order, account, issue or general queries.
- Aim to provide first call resolution
- Answering customer's inbound queries and providing excellent standards of customer service
- Ensure adherence to processes to ensure high quality and customer satisfaction
- Follow escalation procedures for issues that are not resolved
- Handling transactions, managing customer access, responding to sales enquiries and dealing with customer complaints.
- Updating customer accounts and updating various processes
In addition to a pay rate of £8.78 on a 35 hour working week we also offer comprehensive training, followed by ongoing coaching to make sure you achieve your full potential. We can offer:
FREE car park | FREE Gymnasium facilities | FREE Tea and coffee | Buzzing workplace | Generous Staff Discount | Great Social Events | Large Bonus Incentives | Opportunities to gain further qualifications in the industry | Subsidised canteen
You must be flexible in the hours you can work as the Contact Centre is open 7 days a week. Your hours will include some weekend and evening shifts.
Our opening hours are as follows:
08:30-19:30 Mon-Fri | 09:00-18:00 Saturday | 10:00-16:00 Sunday
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
Get similar jobs like these by email
By submitting your details you agree to our T&C's