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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Portishead
Industry:
Salary: £19839 - £20941 per annum
Start Date: 2019-06-25 00:00:00
Reference: 043310332
Contact Name: Kirk Ryan
Contact Email: Kirk.Ryan@pertemps.co.uk
Job Published: June 25, 2019 08:36

Job Description

I am looking for a Customer Coordinator £19,839 - £20,941 to join a leading property company based in Portishead to start immediately.

Our client in Portishead have a great opportunity for a Customer Service Advisor to join their team. Based within a few minutes' walk of the Marina, the high street, shops and restaurants with free parking and great public transport links to Bristol.

This is a 6 month fixed term contract to start asap.

The Customer Coordinator plays a crucial role in the company's success.

Your main responsibilities will include:
  • You will be responsible for operating effective systems to ensure proficient service delivery, good value for money and high levels of customer satisfaction.
  • You will be a key point of contact with the Gas and Electric team and you will liaise with operatives and residents about appointments. The ability to manage a varied and busy workload and continuously communicate with your key contacts is essential.
  • You will need to have excellent organisational skills, be self-motivated, proactive with a positive attitude. You will be committed to excellent customer service.

Service Delivery:
  • Manage the gas engineers and electricians' diaries, liaising with residents and booking gas/electrical repairs and service appointments with residents.
  • Liaise with customers about appointments and work in progress, keeping them informed of any changes to appointments or work.
  • Act as a main point of contact for residents and ensure that general queries and specific queries are handled promptly and sensitively.

To be successful in this role you will have:
  • Experience of working in a customer focused environment
  • Experience of working with Microsoft Office or other relevant software systems
  • Clear, concise and professional communication, both oral and written

In return you will get a salary of £19,839 - £20,941 per annum, and an excellent benefits package. You will work a 37 hour working week between 8am-6pm Monday to Friday. This is a 6 month fixed term contract.

If interested then please click apply to send your CV or if you have any questions please call Kirk on 01179 226 500.