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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Chester
Industry:
Salary: £9.83 - £14.75 per hour
Start Date: 2019-07-16 00:00:00
Reference: CSALC
Contact Name: Jess Moreton
Contact Email: Jessica.moreton@pertemps.co.uk
Job Published: July 09, 2019 09:09

Job Description

Customer Service Advisor  
Location: Chester

Type: 6 month temporary contract – potential to go permanent
Pay Rate : £9.83/hour  (Rates increased for unsociable hours)
Start Date: 15th July 2019


Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you.

Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group’s customers.


JOB ROLE:  
This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.83 per hour. You will be working 35 hours per week on a shift pattern across Monday to Sunday. The shift operating hours will be in between 7.00 am to 23.00 pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you’ll receive excellent support and training.  


For working unsociable hours:
Monday to Friday- 7am to 8am= £11.30 Per Hour, 8pm to 10pm= £11.80 Per Hour, 10pm to 11pm= £12.78 Per Hour
Saturday- 7am to 8am= £12.78 Per Hour, 8pm to 10pm= £12.78 Per Hour, 10pm to 11pm= £14.75

Per Hour
Sunday- 7am to 8am= £12.78 Per Hour, 8am to 8pm= £10.81 Per Hour, 8pm to 10pm= £12.78 Per Hour, 10pm to 11pm= £14.75 Per Hour


KEY RESPONSIBILITIES: 
  • Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  • Complete telephony, digital and admin based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued
 


JOB REQUIREMENTS:
  • Good communication – oral and written
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
WHAT’S IN IT FOR YOU? 
  • Excellent training 
  • Great rates of pay 
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team If you put the customer at the heart of everything you do, you could be right for an opportunity.
If you’re interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.

If you’re interested in supporting customers, communities and businesses then this role could be for you.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK.




Please click the apply button or call Jess on 01978 291 565