Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Solihull, West Midlands
Salary: Up to £12.77 per hour
Reference: CSA_1559920223
Contact Name: Evie Shonk
Contact Email:
Job Published: June 07, 2019 16:10

Job Description

Main Responsibilities:

*Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
*Receive calls from customers who have broken down
*Organise and book service, maintenance and repairs with the appropriate suppliers
*Ensure that recovery vehicles are organised promptly
*Organise courtesy vehicles or make first arrangement for rental vehicles
*Schedule other ancillary services as required
*Keep customers and other interested parties informed of progress
*Ad hoc tasks as required by the business


*This is primarily an incoming call handling role , regular dealing with distress customers therefore, exceptional customer service is essential
*Computer literate, able to use internet, PC and emails
*Able to instantly build and maintain rapport with a range of people
*Articulate with a high standard of all round communication
*Positive and confident approach when dealing with customers

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.