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Customer Service Advisor

Posted 6 days ago by Pertemps
Location Dunfermline Job Type Temporary
Salary £9.83 per hour Sector Call Centre & Customer Service
Customer Service Advisor - Full time
Location: Dunfermline
Pay Rate : £9.83 per hour


Pertemps have a great opportunity to work with one of the largest banks in the UK. So if you've got experience in Customer Services, we'd love to speak with you.

JOB ROLE:

This is a 6 month temporary role with the potential to go permanent starting on the 27th June 2019.

Shift Pattern -
8 week rotational shift pattern Monday to Sunday - 35 hours per week flextra shift pattern between 07:00am - 23:00pm

KEY RESPONSIBILITIES:
  • Taking mixture of inbound and outbound calls for customers
  • Mostly inbound but sometimes outbound is necessary to call people back. Discuss the customer's issues and resolve them
  • Helping customers at first point of contact
  • Processing and updating in-house systems
  • Handle complaints, they are responsible for trying to handle this themselves and find a resolutions.

EXPERIENCE REQUIRED:
  • Attitude - Keen to learn
  • Experience working in a call centre environment taking inbound calls
  • Customer Service skills face to face
  • Competent computer skills
  • Works well in a team
  • Keen to learn

WHAT'S IN IT FOR YOU:
  • Excellent training
  • Great rates of pay - Overtime available
  • AWR Uplift
  • Flex Cash Bonus
  • Potential for extension or a permanent position
  • Career Development

If you are successful you will be required to pass a CREDIT CHECK and DISCLOSURE SCOTLAND CHECK.

If you are interested please apply ASAP or send your CV to adam.young@pertemps.co.uk or Kirsten.fowler@pertemps.co.uk