Connecting...

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Gloucester, Gloucestershire
Industry:
Salary: £8.50 - £10.00 per hour
Reference: LDCSA05_1555599759
Contact Name: Lisa Darbyshire
Contact Email: lisa.darbyshire@omegaresource.co.uk
Job Published: April 18, 2019 16:02

Job Description


Customer Service Advisor

An interesting position for a Customer Service Advisor has become available on a 2 - 3 months contract basis with the potential of the contract being extended or possibly becoming permanent.

As Customer Service Advisor, you will be reporting to the Team Manager and be responsible for supporting the growth and retention of profitable business by providing a helpful and professional approach to customer service.
This role will involve a high volume of inbound and outbound calls dealing with new business, renewals mid term adjustments and cancellations.

KEY DUTIES & RESPONSIBILITIES

*Deliver great customer service to our customers in every interaction
*Proactive with inbound and outbound calls
*Deal with incoming phone, email and system enquiries
*Processing policy amendments
*Processing of daily tasks
oUploading incoming work
oProvide new business quotations
oLight touch renewals
oChasing outstanding information on policies
oLapsing renewals
*Resolution of queries
*Working as part of a team
*Work in accordance with company's service standards

SKILLS REQUIRED

*Previous administration experience
*Awareness and understanding of Compliance rules
*Computer-literate
*Worked in fast paced environment previously

DESIRABLE SKILLS

*An effective communicator
*An ability to understand and anticipate customer needs
*An ability to work accurately and consistently
*An ability to work to tight deadlines and work under pressure
*An ability to be flexible and adaptable
*Flexible approach and able to work extended hours on occasions when required
*Excellent time management skills with the ability to multi-task, priorities & respond quickly to the needs of the business.


For further information or to apply please contact Lisa Darbyshire on 01793 317851 or email

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.