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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Cheadle, Cheshire
Industry:
Salary: Up to £9.74 per hour + Free Car Parking
Start Date: 23/04/2019
Reference: JO-1904-2270_1554980064
Contact Name: Blue Arrow
Contact Email: natasha.lewis@bluearrow.co.uk
Job Published: April 11, 2019 11:54

Job Description

Temporary for 6 months with potential to go permanent
Working Times: 7.25hrs per day/5 days per week between 8am-8.15pm Monday-Friday and 9am-5.15pm on Saturdays

Benefits:

Paid training
Competitive pay rate
Overtime and bonus incentives
Weekly pay
Instant access to Blue Arrows on-line training portal
Immediate access to on-line retail discounts
Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme
CV enhancing career opportunity

Responsibilities:
The job holder will be responsible for setting up European Breakdown Cover for holidays abroad
There will be an element of up-selling - yes, there are targets, but it's about the quality of your conversations, not the number.
Working on a "warm" desk - the customers have a reason to call and are interested in the European Breakdown cover already
Ability to multitask - must be able to set up the cover while talking to the customer
Liaise with all internal and external departments
The job holder will be responsible for the day to day management of their own workload, ensuring that calls are dealt with within regulatory timescales.
The job holder will display a comprehensive knowledge of the companies products, services and associated systems.
Provide support to other operational departments when required

To Be Suitable to Apply:

A real desire to provide outstanding levels of customer service
Good listening skills are essential to capture the correct information for the insurance cover
Ability to be consistently empathetic and friendly, whilst remaining professional, and balancing customer and business needs.
Ability to remain calm and customer focused when under pressure
Proven ability to use own initiative.
Confidence and ability to converse with management at all levels.
Ability to converse clearly, good diction, and good standard of spoken English.
Displays ability to work as part of a team - flexible and willing to pitch in to help others.
Understands the brand values, and the importance of protecting the brand and doing the right thing by the customer.