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Customer Service Advisor

Posted 14 days ago by Pertemps
Location Rochester Job Type Permanent
Salary £16500 per annum Sector Call Centre & Customer Service
Do you have a passion for Fashion? Are you a customer focused individual? Do you have a great telephone manner? Do you want to work for a company where there is a scope for development? If so then I would love to hear from you.

I am currently looking for exceptional customer focused individuals to work for a wonderful fashion company in Rochester (Strood). (This is a contact centre role)

Must be very confident over the phone (must be able to handle complaints via phone, email and chat)

Position: Customer Service Advisor
Full-time 35 hours
Working hours between 8am – 8pm (weekends work also)
Salary £16500 plus some wonderful benefits

Principal Accountabilities
• To be the first point of contact for incoming customer queries via email, phone or written correspondence.
• To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required.
• To effectively manage the email inbox to ensure queries are prioritised and responded to.
• To assist customers in placing online orders where required.
• Provide customers with stock listings for mail order.
• Respond to all customer queries regarding faulty returns and dealing with these when they arrive.
• Respond to all customer queries regarding refunds on products purchased in stores.
• Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion.

General Accountabilities
• To ensure that customer service standards are exceptional at all times.
• Provide professional after sales service.
• To build and maintain strong customer relationships and encourage customer loyalty.
• To ensure that you have current season product knowledge.
• To positively promote the company

People Development
• To actively take part in training in all aspects of the business.
• To develop skills in driving our products, understanding and improving our processes.
• To take responsibility for your own development.
• To deliver exceptional service and performance at all times.
• Help to generate ideas for growing the business.
• To take responsibility for your decisions.
• To help create a team spirit that delivers best service to our customers.