Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Rochester
Salary: £17500 per annum
Start Date: 2019-04-15 00:00:00
Reference: 271100676
Contact Name: Sharaz Mohamed
Contact Email:
Job Published: May 31, 2019 15:52

Job Description

'''Customer Care Advisors Wanted'''

I am currently looking for exceptional customer focused individuals to work for a wonderful fashion company in Rochester (Strood). (This is a contact centre role)

Must be very confident over the phone (must be able to handle complaints via phone, email and chat)

Position: Customer Service Advisor
Full-time 35 hours
Working hours between 8am – 8pm (weekends work also)
Salary £17500 plus up to £1,200 bonus which means the package is just under £19,000

Principal Accountabilities
• To be the first point of contact for incoming customer queries via email, phone or written correspondence.
• To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required.
• To effectively manage the email inbox to ensure queries are prioritised and responded to.
• To assist customers in placing online orders where required.
• Provide customers with stock listings for mail order.
• Respond to all customer queries regarding faulty returns and dealing with these when they arrive.
• Respond to all customer queries regarding refunds on products purchased in stores.
• Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion.

• £750 business dress allowance twice a year,
• Company Pension
• Quarterly budget of £25 per head for social activities
• Free on-site/nearby parking
• 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
• Regular competition prizes
• Training scheme offered
• Food ordered in the last Friday of each month
• Free breakfast every Monday

whether you are a customer care advisor, customer service representative, customer service assistant, we would love to hear from you so please apply