Customer service advisor

Job Title: Customer service advisor
Contract Type: Permanent
Location: Oxford
Salary: £18000 - £23000 per annum
Start Date: 2019-02-26 00:00:00
Reference: 748OX
Contact Name: Rebecca Taylor
Contact Email:
Job Published: February 27, 2019 09:29

Job Description

Do you feel that you have the communication skills required to make a real difference to the customer experience? Are you looking for a role which makes use of and builds upon your skillset to allow you to further your career opportunities?

An oppotunnity has opened in the Swindon area for those living in and around Oxford.

We are currently searching for a Customer Service Advisor to join an energetic and proactive team who are dedicated to giving great customer service and achieving first contact resolution.

This role is based in Swindon and is offering a salary of up to £23,000 depending on skills and experience.

What makes this role unique?

How fantastic would it be to manage your workload, use your initiative and deliver excellent customer service?

This role provides you with training on tap to help you support our customers with structured shifts to help your work-life balance.

You will have mentors and a supportive management team that will help you shine, with team huddles and rewards such as star of the week and employee of the month, as well as the opportunity to get involved in team building activities such as our annual raft race for Wateraid and our Pantomime!

You'll be working 36 hours per week between the hours of 8am and 8pm Monday - Friday. You'll also be required to work 1 in 3 Saturdays, for this you will be given time off during the week.

Your role as Customer Service Advisor will involve the following:

Supporting customers and talking them through any queries or issues regarding their bills, meters and other service-related concerns or enquiries.

Communicating confidently through a variety of channels - phone, email and letter.

Being able to empathise with the customer and taking the time to understand their query to identify the best solution.

Focusing on resolution at first contact to ensure the customer is satisfied and will not need to make further contact.

Taking ownership of the customers' query and doing whatever it takes to get their query resolved first time.

What we promise to give to you:

We are committed to giving you great training and will make sure you are confident in helping customers via all channels of communication.

This training will enable you to develop your future career in customer service or move into one of our many support functions - the range of opportunity is huge!

The ideal Customer Service Advisor will have the following skills/experience:

A highly motivated individual with a positive approach and a passion to get things right first time for each customer.

Curious in understanding customer needs and tenacious in doing what needs to be done to achieve the right outcome for each customer.

Proactive and a self-learner who constantly looks to improve and deliver for each customer.

Experience in dealing with high volumes of calls would be a bonus, as would experience of writing to customers, but this is not essential - it's all about having the right attitude!

The perks of the job:

Opportunity for career development and growth.

24 days holiday per year, increasing to 30 with length of service.

Free parking.

Wider benefits scheme (e.g. annual pay review, seasonal ticket loans, retail outlet voucher scheme, loyalty awards for continuous service).

We offer a refer-a-friend bonus - you can receive up to £600 for helping someone get a permanent position within the company.

2 days of paid volunteer leave per year.

If you are interested in this role, which offers personal and professional development, and puts great customer service above all else, then please click apply today!