Customer Service Advisor
|Job Title:||Customer Service Advisor|
|Salary:||£19000 - £19386 per annum|
|Start Date:||2019-02-19 00:00:00|
|Contact Name:||Kirk Ryan|
|Job Published:||February 19, 2019 18:29|
Our client in Portishead have a great opportunity for a Customer Service Advisor to join their team. Based within a few minutes' walk of the Marina, the high street, shops and restaurants with free parking and great public transport links to Bristol.
The Customer Support Advisor plays a crucial role in the company's success.
Your main responsibilities will include:
Make outbound contacts to customers and staff members as required. For example:
" Undertaking surveys
" Call backs as agreed
" Ensuring data held is accurate and up to date
" Making enquiries on behalf of customers and arranging appointments
Assisting in the provision of an effective administration service. This involves:
" Producing well-presented and accurate letters, reports, tables, spreadsheets and other documents
" Supporting colleagues who are field based, by undertaking administration requests and booking appointments
" Any other administration function as required
Administering systems for the collection, analysis and reporting of data related to the delivery of services by the team. This involves:
" Collecting data from various sources, records and databases
" Analysing data to assist in the production of management reports
" Liaising with managers and other colleagues to ensure that information is made available according to various deadlines, SLAs and KPIs.
" Provision of data which feeds into the company performance management framework
To be successful in this role you will have:
" Experience of working in a customer focused environment
" Experience of working with Microsoft Office or other relevant software systems
" Clear, concise and professional communication, both oral and written
In return you will get a salary of £19,389 per annum, and an excellent benefits package. You will work a 37 hour working week between 8am-6pm Monday to Friday. This is a fixed term contract until 13th December 2019.
If interested then please click apply to send your CV or if you have any questions please call Kirk on 01179 226 500.
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