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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Speke
Industry:
Salary: £12.31 per hour
Start Date: 2019-02-14 00:00:00
Reference: 820100239
Contact Name: Gary McCluskey
Contact Email: gary.mccluskey@pertemps.co.uk
Job Published: February 14, 2019 16:16

Job Description

Customer Service Advisor
£12.31 per hour
Monday to Friday 8:30am to 4:30pm or 9:00am to 5:00pm
Speke
On-going temporary until June


A reputable packaging company in Speke are currently seeking a professional and experience Customer Service Advisor to join their team on a temporary basis until June. The main duties of the position are to provide high quality customer service to their current client base and deal with a wide variety of client enquiries. Hours of work are Monday to Friday 8:30am to 4:30pm or 9:00am to 5:00pm and on offer is an hourly wage of £12.31. There is also free parking on site.

The duties of a Customer Service Advisor are;
  • Handling all inbound correspondence from business clients
  • Engage with each client to fully understand their enquiry
  • Demonstrate an understanding of the call and follow through with any promises
  • Aim to resolve any issues on the first call to prevent need for call-backs
  • Dealing with and logging any complaints
  • Have a strong understanding of the business and services in order to deal with the majority of inbound calls
  • Assist with clients refunds, orders and exchanges
  • Update systems following correspondence
To apply for this position you must;
  • Be available to work and are able to commit working until June
  • Come from a professional customer service background with experience in a telephone based environment - it is vital you have telephone experience
  • Have excellent customer skills and be able to demonstrate knowledge
  • Have an outgoing personality and be a team player
If you meet the above criteria and feel this position is right for you then please apply online or send your CV to gary.mccluskey@pertemps.co.uk

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