Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Rochester
Salary: £16500 per annum
Start Date: 2019-04-08 00:00:00
Reference: 176102170
Contact Name: Ilamathy Tamijarissane
Contact Email:
Job Published: April 08, 2019 13:25

Job Description

A global leader in Women’s Fashion is looking to recruit a dynamic and ambitious Customer Service Advisor to join their vibrant Head Office team based in Rochester, Kent.

This is a full-time permanent position, paying £16,500 per annum + bonus + benefits!

Core duties of the Customer Service Advisor:

• To be the first point of contact for incoming customer queries via email, phone or written correspondence
 • To investigate customer complaints and propose solutions, gaining authorisation from the senior team when required
• To log Web related queries into database, and refer onward as required
• To effectively manage the email inbox to ensure queries are prioritised and responded to
• To provide practical assistance to Stores and Regional Managers on customer service related issues
• To assist customers in placing online orders where required
• Provide customers with stock listings for mail order
• Respond to all customer queries regarding faulty returns and dealing with these when they arrive
• Respond to all customer queries regarding refunds on products purchased in stores
• Liaise with Head Office Departments, suppliers and customers and follow through customer queries to completion
 • To keep all customer service records up to date, and provide reports as requested
• To build and maintain strong customer relationships and encourage customer loyalty
• To actively take part in training in all aspects of the business

The Customer Service Advisor will most likely have:
  • Strong phone, computer and data entry skills
  • Previous customer service/call centre experience preferred (not essential)
  • Previous experience within retail will be an advantage
  • Willingness/availability to work a shift schedule and weekends when required
  • An opportunity to earn an extra £1200 per year through the bonus scheme
  • £750 business dress allowance twice a year, providing a discount of 80%
  • 50% discount with popular brands
  • Company Pension
  • Quarterly budget of £25 per head for social activities
  • Free on-site/nearby parking
  • 25 days holiday per year, increasing yearly to a maximum of 28 days plus Bank Holidays
  • Regular competition prizes
  • Training scheme offered
  • Food ordered in the last Friday of each month
  • Free breakfast every Monday
 For an immediate application, hit APPLY NOW below or send your CV directly to for a confidential application! Contact Number: 02077243824