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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Leeds
Industry:
Salary: £8.97 per hour
Start Date: ASAP
Reference: CSARM/LW
Contact Name: Louis White
Contact Email: louis.white@bluearrow.co.uk
Job Published: February 06, 2019 09:16

Job Description

Customer Service Advisor – Leeds - £8.97 per hour


Temporary (ASAP Starts)


Blue Arrow are currently looking for experienced Customer Service Advisors to work in Leeds for one of our clients who provides Facilities and Property solutions in Leeds. You will take incoming calls from customers and liaise with engineers and other staff to resolve customer queries. You will offer excellent customer service and work professionally at all times.  The hours of work will be Monday to Friday with shifts starting 06:00 – 19:00 for 35 hours a week. There may be occasional working on Saturday every 5-6 weeks if required. It is recommended that applicants live locally or have their own transport due to the early starts. This is a temporary position which is ongoing, but there is potential for temporary to permanent depending on the client needs. Suitable candidates will undergo criminal record checks and referencing will be required for the last 3 years. The pay rate will be £8.97 per hour. Interviews will be held as soon as possible after shortlisting. Successful candidates will start work as soon as they have passed their vetting and undergo training for 2-3 weeks. The start date for the role is ASAP.


Key Duties
  • Taking inbound calls with in a Call centre
  • Resolving customer queries to a high standard and in professional and efficient manner
  • Ensure all customers are dealt with in accordance with all compliance and regulatory requirements
  • Proactively identify facilities jobs at risk and escalate where appropriate to ensure targets are met
  • Provide accurate information of priority and high risks jobs to relevant managers
Key skills
  • Excellent communication skills; both  spoken and written
  • Excellent customer service and interpersonal skills
  • Very good understanding and execution of procedures
  • Ability to solve problems under pressure while remaining calm
  • Excellent analytical skills
  • Good working knowledge of IT systems
  • Ability to meet targets and deadlines
  • Exhibit company values
 


Mandatory checks
  • Criminal record check
  • Referencing up to 3 years
If you have relevant Call Centre Customer Service experience, please upload your CV to this website.


Shift patterns are on a rolling rota as per below 


06:00-14:00


07:00-15:00


08:00-16:00


09:00-17:00


10:00-18:00


11:00-19:00


Training will take approximately 2-3 weeks in which time we will look to have them working 8-4.


Address


Royal Mail Property & Facilities Solutions


Leeds Mail Centre


Leodis Way


Leeds


LS10 1AZ