Connecting...

CUSTOMER SERVICE ADVISOR

Job Title: CUSTOMER SERVICE ADVISOR
Contract Type: Temporary
Location: Wolverhampton
Industry:
Salary: £9.63 per hour
Start Date: 2019-01-21 00:00:00
Reference: 124100164
Contact Name: Sweeny Naik
Contact Email: lbgresourcing@pertemps.co.uk
Job Published: January 21, 2019 11:56

Job Description

CUSTOMER SERVICE ADVISOR
Pay Rate: £9.63 per hour
Wolverhampton


If you put the customer at the heart of everything you do, you could be right for an opportunity.

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client?

Could you help our client become the best bank for customers? As one of the UK’s leading financial services Groups, they are currently seeking motivated and enthusiastic individuals to become a part of their team.

Job Role:

This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.63 per hour. You will be working on a fixed 26 week shift pattern with the minimum of 24 hours and the maximum of 42.5 per week. You will be working a maximum of 5 days a week over a Monday-Sunday weekly period, between the hours 8:00am-20:00pm.

For working unsociable hours:
Sunday- 8am to 8pm= £10.59 Per Hour

There is a discretionary bonus scheme and pension with this role. During your first few weeks you'll receive excellent support and training.

Key Responsibilities:
  • Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  • Complete telephony, digital and admin based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Support wider team to ensure that performance standards and business objectives are met
Job Requirements:
  • Good communication - oral and written
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
What's in it for you?
  • Excellent training
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team
  • Great rates of pay

If you put the customer at the heart of everything you do, you could be right for an opportunity.

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client.