Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Wolverhampton
Salary: £9.63 per hour
Start Date: 2019-01-18 00:00:00
Reference: 124100141
Contact Name: Sweeny Naik
Contact Email:
Job Published: January 18, 2019 17:21

Job Description

Pay Rate: £9.63 per hour

As one of the UK's largest financial groups, Our client scale and breadth means your career aspirations could become a reality.

Our client is dedicated to supporting all of their colleagues' ambitions. As part of the group you'll have a real opportunity to learn, grow and develop in a way that works for you.

Job Role:

This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.63 per hour. You will be working on a fixed 26 week shift pattern with the minimum of 24 hours and the maximum of 42.5 per week. You will be working a maximum of 5 days a week over a Monday-Sunday weekly period, between the hours 8:00am-20:00pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you'll receive excellent support and training.

Key Responsibilities:
  • Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  • Complete telephony, digital and admin based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Support wider team to ensure that performance standards and business objectives are met
Job Requirements:
  • Good communication - oral and written
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
What's in it for you?
  • Excellent training
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team
  • Great rates of pay

So if you're interested in learning, growing and developing, then this could be the place for you.

If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups.