Customer Service Advisor
|Job Title:||Customer Service Advisor|
|Salary:||£9.63 per hour|
|Start Date:||2018-12-21 00:00:00|
|Contact Name:||Sweeny Naik|
|Job Published:||December 21, 2018 15:45|
Pay Rate: £9.63 per hour
As one of the UK's largest financial groups, Our client scale and breadth means your career aspirations could become a reality.
Our client is dedicated to supporting all of their colleagues' ambitions. As part of the group you'll have a real opportunity to learn, grow and develop in a way that works for you.
This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.63 per hour. You will be working on a fixed 26 week shift pattern with the minimum of 24 hours and the maximum of 42.5 per week. You will be working a maximum of 5 days a week over a Monday-Sunday weekly period, between the hours 8:00am-20:00pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you'll receive excellent support and training.
Key Responsibilities :
- Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
- Complete telephony, digital and admin based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Deal with customer data ethically and in accordance with the FSA requirements
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
- Support wider team to ensure that performance standards and business objectives are met
- Good communication - oral and written
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
- Embrace 'in the moment' coaching to develop your skills and knowledge
- Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
- Excellent training
- Potential for extension
- The opportunity to work alongside a fantastic, supportive, fun team
- Great rates of pay
If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups.
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