|Salary||£8.75 per hour||Sector||Call Centre & Customer Service|
Location: Rotherham, S60
Salary: £9 per hour
Contract: 6 months
Are you looking for an immediate start?
Do you have Customer Service experience?
An exciting opportunity has come up for an experienced Customer Service Adviser based in Rotherham.
This is a fast paced, demanding role and the successful candidate needs to be adaptable to change of pace in workload. The purpose of the role is to communicate with our customers and keep them informed regarding site visits at all times ensuring their expectations are managed effectively and by using the tools provided in a timely and professional manner.
Identify any operational and regulatory risks, escalating as appropriate
Ensure the service we offer our customers is to the highest standard
Operate information systems to the required standard to maintain accurate and secure records
Understand and adhere to the company and department standards, policies and procedures
Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Effective networking and partnering with customers, suppliers and operational teams within the peer group to resolve issues, share best practice and implement solutions to improve overall service levels
Team members to lead, inspire and support in order
Demonstrate a willingness to learn
Excellent organisational & prioritising of workload
Excellent communication and effective network skills to impact and influence
Ability to work well under pressure
Strategic thinking and effective decision making
Focus and drive to achieve results
Monday to Friday 7am – 8pm (shifts 7am – 4pm/ 11am – 8pm / 8am – 5pm - 40 hours per week)
Sat/Sun 8am-8pm (3 days off in the week if worked)
Weekly pay, accrued holidays, pension scheme, onsite kitchen and more
Interested? Apply now!