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Customer Service Adviser X3

Posted 13 days ago by Pertemps
Location Rotherham Job Type Temporary
Salary £8.75 per hour Sector Call Centre & Customer Service
Customer Support Adviser X3
Location: Rotherham, S60
Salary: £9 per hour
Contract: 6 months

Are you looking for an immediate start?
Do you have Customer Service experience?

An exciting opportunity has come up for an experienced Customer Service Adviser based in Rotherham.
This is a fast paced, demanding role and the successful candidate needs to be adaptable to change of pace in workload. The purpose of the role is to communicate with our customers and keep them informed regarding site visits at all times ensuring their expectations are managed effectively and by using the tools provided in a timely and professional manner.

Main Duties
 Identify any operational and regulatory risks, escalating as appropriate
 Ensure the service we offer our customers is to the highest standard
 Operate information systems to the required standard to maintain accurate and secure records
 Understand and adhere to the company and department standards, policies and procedures
 Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
 Effective networking and partnering with customers, suppliers and operational teams within the peer group to resolve issues, share best practice and implement solutions to improve overall service levels
 Team members to lead, inspire and support in order

Key Skills
 Demonstrate a willingness to learn
 Excellent organisational & prioritising of workload
 Excellent communication and effective network skills to impact and influence
 Ability to work well under pressure
 Strategic thinking and effective decision making
 Focus and drive to achieve results

Hours
Monday to Friday 7am – 8pm (shifts 7am – 4pm/ 11am – 8pm / 8am – 5pm - 40 hours per week)
Sat/Sun 8am-8pm (3 days off in the week if worked)
Benefits
Weekly pay, accrued holidays, pension scheme, onsite kitchen and more
Interested? Apply now!