|Salary||£10.12 per hour||Sector||Call Centre & Customer Service|
Pay Rate: £10.12p/h
Initial 6 month contract with potential to be made permanent.
8 week fixed rotation shift pattern,
7am- 3pm 8am – 4pm 9am – 5pm 10am – 6pm 12pm - 8pm (only 1 week in 5)
Working 1 Saturday in 4 (9am-2pm). On the Saturday worked, candidate gets a full day off (Tuesday, Wednesday or Thursday) during the week.
Working in the inbound telephony centre managing inbound customer queries. Typical queries include:
Lost and stolen cards
Making payments for customers
Registrations over the phone
Aim is to resolve query at the first point of contact
N.B It is not a sales role and there are no sales targets for employees but candidates are expected to have a business conversation with the customer. E.g. recommending services which customer may find useful – business insurance, promoting internet banking etc.
Contact centre experience desirable bot not essential, they are happy to take candidate with face to face CS experience.