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Customer Service Adviser

Posted 10 days ago by Pertemps
Location Edinburgh Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Lloyds Banking Group Customer Service Advisor

Location: Port Hamilton

Pay Rate : £10.12 per hour

Duration – 6 month ongoing temporary to permanent opportunity

Working Hours – Monday to Friday – Rotational shifts between 08:00am – 18:00pm – NO WEEKENDS

JOB ROLE:

KEY RESPONSIBILITIES:

-          Retirements or Protections department.


-          Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.


-          Take ownership of customer problems solving them at first point of contact and escalate when required.


-          Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.


-          Working in a team environment in an open plan office.


-          Administration work – Sending emails, Processing work, Data entry

SKILLS REQUIRED:


-          Good Communication- Written and Oral


-          Take ownership of all customer requests


-          Computer literate


-          Understanding and Interpreting Data at a basic level


-          Flexible, Adaptable and able to adapt to changes

WHAT’S IN IT FOR YOU?


-          Excellent training – 6 weeks training


-          Great rates of pay – Overtime available


-          Potential for extension or a permanent position


-          The opportunity to work with some of the most influential and experienced managers in the banking industry