Customer Service Adviser

Posted 29 days ago by Pertemps
Location Birmingham Job Type Permanent
Salary £17000 per annum Sector Call Centre & Customer Service
A fantastic opportunity is available for a Customer Service Representative to join an energy company in Birmingham

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Role and Responsibilities:
-Answer inbound customer calls
-Resolve a range of customer enquires
-Problem solving
-Offer advice and guidance
-Update our internal systems

To be considered for the role you must have Call Centre Customer Service experience

-Previous customer service experience
-Good communication and listening skills
-Professional and friendly approach to work
-Flexible approach to working hours and tasks required by the business
-Good problem solving skills
-Adaptable to change
-IT literate
-Experience in CRM desirable
-Ability to work in a fast paced environment
-Energy Industry knowledge desirable

The company are offering a salary of £17,000 with hours of 8 hours covering Monday to Friday 8am – 8pm and Saturdays 9am – 5pm, 1 in 3 saturdays
(Potential 7% increase on salary after 1st year depending on performance)

Please click below to apply