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Customer Service Adviser

Job Title: Customer Service Adviser
Contract Type: Temporary
Location: Dunfermline
Industry:
Salary: £8.75 - £10.07 per hour, Benefits: Regular pay reviews & Potential to earn bonus
Start Date: 2018-10-08
Reference: LF DUN
Contact Name: Blue Arrow Edinburgh
Contact Email: edinburgh@bluearrow.co.uk
Job Published: March 11, 2019 16:25

Job Description

Are you looking for a new challenge or a career in financial services? 

We are currently recruiting for customer service advisers to work for a large financial organisation in Dunfermline at their Pitreavie site. This will involve working within a blended role in Specialist Operations carrying out a mixture of telephony and admin work such as the following:
  • Complete telephony, digital and admin based tasks to service customer queries.
  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Build long lasting professional relationships with our customer that will exceed their expectations.
  • Deal with customer data ethically and in accordance with the FSA requirements.
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
  • Value the teams' skills and learn from everyone's mistakes.
  • Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.
  • Demonstrate consistently the groups Values and Actions


You should have the following:
  • Customer service experience
  • Teamwork
  • Using judgement and making decisions
  • Be proactive
  • Self-motivated
  • Keen to learn
  • Good attention to detail


If this sounds like something you would be interested in, please apply below!