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Customer Service Adviser

Job Title: Customer Service Adviser
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £9.92 per hour
Start Date: 2019-03-11
Reference: NCSKEH
Contact Name: Blue Arrow Edinburgh
Contact Email: edinburgh@bluearrow.co.uk
Job Published: February 08, 2019 17:05

Job Description

 

Rob Title: Customer Service Advisor

 

Pay Rate: £9.92ph
Contract Term: Temporary
Working Times:Monday to Friday 9:00am-5:00pm

Benefits:   Full 4-6 weeks of paid training 
Competitive pay rate/Pay progression
Overtime and bonus incentives 
Instant access to Blue Arrows online training portal
Instant access to online retail discounts
Annual Bonus 

 

Are you looking to change your job? Do you want to work for a large well known UK retail banking brand? 

If so then we may have the perfect opportunity for you as a Customer Service Advisor. Joining a friendly contact team managing inbound customer queries relating to accounts and products.

If you are great at talking to people and recognise and appreciate excellent customer service then this role would be a great fit for you.

There are no fixed requirements to be a Customer Service Advisor, a good knowledge of basic Microsoft Word, Excel and familiarity with using the web would be great. Your individual qualities and the ability to use empathy and listening skills to get outstanding outcomes for the customer is much more important.

Some customer service experience would be helpful but it doesn't even have to be from a call centre background. If you're used to dealing with customers face-to-face then you have the potential to become an exceptional Customer Service Advisor by phone.

There are many vacancies across a range of rotational shift patterns on offer. All vacancies are permanent positions in an easy to reach location providing you with a stable income and an enjoyable place to work.

The contact centre is located in Edinburgh on Roddinglaw Road and is easily reached via public transport and there is an onsite staff car park for those who drive. The centre benefits from an onsite canteen and is in a location that provides many other amenities close by.

If you are looking to the future then it is good to know that career progression prospects are high with this banking group, they are a fantastic employer who have been supporting customers, communities and businesses in the UK for over 320 years. 

The recruitment process takes a couple of weeks as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time.

Role Focused Skills

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