Customer Service Administrator - Temporary

  • Job Reference: 00027312-1
  • Date Posted: 14 November 2020
  • Recruiter: CV-Library
  • Location: Nottingham, Nottinghamshire
  • Salary: £8.72 Per Hour
  • Sector: Administration, Covid-19
  • Job Type: Temporary

Job Description

Are you available for Temporary Customer Service Administration work to start on 9th November in NG8- Broxtowe for up to 3 months? Do you enjoy resolving queries, administration and helping customers resolve their queries using Webchat? Have you got administration experience? If yes please read on!

You will be based on site in a distribution depot, assisting in the day to day operations and administration to enable you to resolve customer queries. You will work as part of a small team, the role involves:

Handling a queue of queries ranging from clients to end customers.
Using the CRM system to prioritise your workload and respond to all customer queries.
Adhering to company compliance and escalating any discrepancies to the compliance managers.
Using Excel to input customer data and updates.
Conducting investigations into queries and complaints to reach a resolution for the customer.Successful applicants will be:

Fluent in written and spoken English
Have a working knowledge of Microsoft Excel
Be adaptable to change and new systems
Have experience of end to end case management in a Customer Service setting.
Have access to the internet at home should Covid-19 guidance require home working at any time.In return our client offers:

An hourly rate of £8.72p/h
A safe working environment
Ongoing temporary work for approximately 12 weeks
Full time working hours (39 hours a week) between the hours of 8-6. This will be over 5 days out of the 7 and will include weekend working.Please apply if you have previous experience in Customer Services/Administration and can start temporary work immediately.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK