Customer Service Administrator

An opportunity has arisen for an administrator to join a local NHS Trusts admin work force to help support the fight against covid-19. Albeit in a behind the scenes admin capacity, the successful applicant will play an important part and play a key role in helping achieve a common goal.

The Administration Assistant will provide an efficient, effective and high quality

administrative support to health and social care professionals and service

users/patients within a community based or district wide team.

The role will report to an Administration Team Supervisor, who has responsibility for

a team of 10 – 15 staff within an administrative hub. The administrative assistant will

provide support to:

· A defined community based service (locality or district wide in nature)

· Trust switchboard services

· Trust reception support at designated sites

delivery of clerical support to a range of identified clinical services (locality

or district wide in nature) to defined standard operating procedures and

quality standards including:

- capturing and inputting of data onto relevant clinical systems,

- undertaking planned work activities such as health campaigns and

clinics as identified by the admin team supervisor

- communication with clinicians and health professionals using relevant

e-technologies (Lync, Tasking, telephony) and dealing with telephony

queries from members of the public,GP’s and other healthcare

professionals.

- prioritising and managing own workload using the workflow

management system to respond to work activities, customer queries,

responding to correspondence

- updating of clinical appointments for allocated teams

- records management including collection, collation, checking,

scanning, data retrieval liaising with other departments to retrieve files

and data

- undertaking ad-hoc requests from the workflow management system,

such as photocopying, collation of information on behalf of clinical

teams

Please note - due to the large volume of applications we receive it is only possible to respond to short listed applicants. If you have not been contacted within 5 working days of your application then on this occasion your application has not been successful