Customer Service Administrator

Posted 7 days ago by Pertemps
Location Stockport Job Type Temporary
Salary £10.12 per hour Sector Call Centre & Customer Service
Customer Service Administrator
Pay Rate: £10.12 Per Hour
Location: Stockport

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.

Job Overview:
This is a 3 months temporary role with the potential to extend. These positions are offering a pay rate of £10.12 per hour. You will be working Monday to Friday 9am-5pm, 35 hours a week. During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  • Carry out a variety of customer services within a given specialism, both accurately and to the customers satisfaction
  • Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels
  • Handle the more demanding/unusual queries/work
  • Provide support, guidance and encouragement to other team members, assisting in their training where appropriate
  • Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met
  • Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the client’s services and products, ensuring that cross-selling opportunities are maximised
  • Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate

Job Requirements:
  • Experience working and dealing with customers
  • Ability to problem solve effectively
  • Proficient with Microsoft Office (Excel & Word specifically)
  • Good administrator, able to prioritise work
  • Strong attention to detail
  • Good verbal and written communication skills

What's in it for you?
  • Excellent training
  • Great rates of pay
  • The opportunity to work alongside a fantastic, supportive, fun team within a Banking industry leader

If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.

If you have an interest in supporting customers, communities and businesses then a role with our client could be for you.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK