Customer Service Administrator

Posted 3 days ago by Pertemps
Location Cheltenham Job Type Temporary
Salary £10 per hour Sector Call Centre & Customer Service
Customer Service Administrator
Location: Cheltenham
Pay Rate: £10 Per Hour

Join our client and you'll become part of an organisation that values your contribution and empowers you to make a difference. You will be part of an inclusive workplace where everyone, no matter their background, has the opportunity to make a real difference.

If you join our client you'll become part of a values-led organisation that puts customers at the heart of everything it does.

Job Overview:
This is a 6 month temporary role. These positions are offering a pay rate of £10 per hour. You will be working across a shift pattern Monday to Friday between 8am to 5:30pm (35 hours per week). During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  •  Carry out telephony, digital and admin based tasks to service customer queries regarding Pensions
  •  Take ownership of customer problems, solving them at first point of contact and escalate when required
  •  Deal with customer data ethically and in accordance with the FSA requirements
  •  Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  •  To schedule and prioritise allocated work on a daily basis
  •  Understanding and interpreting data at a basic level
  •  Learn the procedures and understand parameters of producing a quality output
Job Requirements:
  •  Excellent communication skills - both oral and written
  •  Excellent customer service and administrative skills
  •  Grammatical and numerical accuracy / accurate data entry
  •  Ability to embrace 'in the moment' coaching to develop your skills and knowledge
  •  Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  •  Adaptable to change and willing to embrace new ideas
What's in it for you?
  •  Excellent training by a leading banking group
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team
Our client's approach to inclusivity means all of their colleagues have the opportunity to make a real difference, every day.

Our client is committed to a values-led, inclusive culture which means their colleagues work together to achieve the best results for their customers.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK