Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Coventry
Salary: £18000 - £19000 per annum
Start Date: 2019-08-25
Reference: 394104639
Contact Name: Nancy Makin394
Contact Email:
Job Published: August 12, 2019 16:47

Job Description

We are currently seeking an organised and confident Customer Service Administrator to work for a successful and growing company based in Exhall. This will be a full time permanent position working Monday to Friday offering a starting salary up to £19,000 dependent on experience.

The purpose of the role is to answer all incoming calls into the department and transferring calls to the correct department along with completing administration based tasks for the team.

Main duties:

To raise breakdowns from customers and Technicians

To close breakdowns once complete or take action if any escalations required

Receive service records from service technicians and process service visits onto the contract admin system.

Run reports reporting on services completed

Produce service sheets to emergency call outs

Receive supplier invoices in post or e-mail and record on system

Check invoices against orders and delivery notes and report any differences

File paid invoices

Maintain order book for orders sent to suppliers

Person specification:

Previous office administration and customer service experience
Confident telephone manner
Able to travel to Exhall on a daily basis
Ideally immediately available as the role is immediate start

If you are interested in this position please click APPLY!