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Customer Service Administrator

Posted 23 days ago by Pertemps
Location Redditch Job Type Temporary
Salary £8.21 per hour Sector Professional & Admin
Due to increased workload and growth within the business I am looking for a confident Customer Service Administrator to join a busy Customer Service team on a temporary basis for around 3 months. You will be responsible for dealing with trade enquiries and a variety of administrative tasks. The company are situated in Redditch and are easily commutable.

The pay rate is £8.21 per hour, although this would increase if the contract was extended past 12 weeks to £9 per hour. Working hours are 9am – 5pm Monday to Friday. This will be an immediate start so I require candidates who are not currently working.

MAIN CUSTOMER SERVICE DUTIES:

• Deal with customer enquiries and take orders for products.
• Sales administration and Inputting orders onto computer system to produce paperwork as appropriate to the sale.
• Liaise with carriers on delivery enquiries and keep the customer informed.
• Raise internal paperwork, collection notes, credit requests, etc.
• Answer incoming calls.
• Send fax Messages, E-Mails, Letter, etc.
• Raise purchase orders for direct containers.
• Keep adequate records, monitor and book in direct container shipments to direct customers.
• Process invoices as required.
• Obtain credit-card authorisation on sales as and when appropriate.
• Assist with the scanning-in of data.
• Ensure that the customer is kept informed.
• Weekly report any unresolved problems to the Customer Service Manager, Trade.

The ideal candidate will have the following skill and experience:

• Previous experience working within a customer service environment
• Confident and clear on the phone
• Excellent attention to detail and admin skills
• Feel confident to work on Excel

Any experience with sales administration, order processing or previous working experience of Excel would be a distinct advantage.

If you are interested in this position and would like more details please call Amy Hollier on 01527 591091 or email amy.hollier@pertemps.co.uk