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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Gloucester
Industry:
Salary: £19000 - £23000 per annum
Start Date: 2018-12-17 00:00:00
Reference: 324102223
Contact Name: Sam Mendes
Contact Email: Sam.Mendes@pertemps.co.uk
Job Published: December 17, 2018 15:33

Job Description

Customer Service Administrator
Tewkesbury
Salary - £19,000 to £23,000
Monday to Friday - full time

My client based out of Tewkesbury, are looking for outstanding Customer service providers, to join their team on a full time basis.

KEY TASKS
- To take all inbound phone calls
- Providing an exceptional customer service whilst fact finding and then sign posting appropriately
- Provide the first point of call for customer care issues
- Track progress to completion with the Operations Manager of issues
- Provide Central Contact point for all customers
- Book assessments for Sales assessors
- Prepare quotations for all Customers
- Assist with Product Selection for Customers
- Ensuring all enquiries are dealt with in line with company policy
- Liaise internally with all departments to ensure that all Customers receive a 360 service
- Process Customer Sales Orders before passing to purchasing (5-15 per day)
- Develop & maintain the Salesforce CRM within the business
- Attend monthly sales meetings and report as required
- Provide additional support as required by the Business

KNOWLEDGE/EXPERIENCE/SKILLS
- Requires strong communication skills
- The successful candidate will have a very organised approach to work
- Ability to multitask effectively
- Outstanding Customer Service Skills
- Ability to Up & Cross Sell to existing customers
- Able to pass a DBS check
- Experience in the healthcare sector would be an advantage
- Must be computer literate, with excellent attention to detail

This is a very fast paced role, candidates need to be proactive and able to deal with the pressures of a busy sales environment.

Please contact Sam Mendes at Pertemps in Gloucester for more information on 01452 507500 or email sam.mendes@pertemps.co.uk