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Customer Service Admini

Posted 3 days ago by Pertemps
Location Cardiff Job Type Temporary
Salary £9.63 per hour Sector Professional & Admin
Customer Service Administrator
Location: Cardiff
Pay Rate: £9.63 per hour


Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.
They have been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customer.

Job role:
This is a 6 month temporary role, offering a pay rate of £9.63. You will be working Monday to Friday 8 hours 8am and 6pm. During your first few weeks you will receive excellent support and training.

KEY ACCOUNTABILITIES
  •  To record and acknowledge complaints in relation to Payment Protection Insurance to the satisfaction of the customer and in a manner consistent with the Group Operations policies and procedures and FSA rules
  •  Contribute to the completion of the team / individual workload
  •  Ensure that all requirements are adhered to by ensuring compliance with the defined complaints handling policy, training and competency scheme and business standards.
  •  Focus on process efficiency and delivery of outstanding customer service whilst delivering against defined productivity targets
  •  Identify systemic or procedural issues which lead to customer dissatisfaction and ensure that these are escalated for discussion at business forums
  •  Ensure all details entered into the relevant complaint handling system are up to date and precise to allow accurate complaint reporting to the FSA
KEY CAPABILITIES, KNOWLEDGE, SKILLS AND EXPERIENCE.
  •  Excellent communication skills and high attention to detail.
  •  Highly motivated and results orientated together with a passion for quality to deliver outstanding customer service
  •  Works closely and constructively with colleagues within the team / business area, sharing knowledge and best practices openly and willingly.
WHAT'S IN IT FOR YOU?
  •  Enviable working environment
  •  Excellent training
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team
If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.
If you're interested in supporting customers, communities and businesses then this role could be for you.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK