Customer Service Admin

Posted 6 days ago by Pertemps
Location Andover Job Type Temporary
Salary £9.63 per hour Sector Call Centre & Customer Service
Customer Service Administrator
Location: Andover
Pay Rate: £9.63 Per Hour

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Our client has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.

Job Role:
This is a part time role for the duration of 6 months. These positions are offering a pay rate of £9.63 per hour. You will be working Monday to Friday between 6pm-11pm, across 25 hours a week. During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  •  Carry out a variety of customer services within a given specialism, both accurately and to the customers satisfaction
  •  Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels within the Operation Business Group
  •  Handle the more demanding/unusual queries/work
  •  Provide support, guidance and encouragement to other team members, assisting in their training where appropriate
  •  Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met
  •  Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised
  •  Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate
Job Requirements:
  •  Customer focused attitude: provide a range of high quality customer services ensuring these meet the needs of customers and taking advantage of all lead generation and cross-selling opportunities
  •  Ability to problem solve effectively
  •  Proficient with Microsoft Office (Excel & Word specifically)
  •  Accurate data entry skills
  •  Ability to work well under pressure, in a busy call centre environment
  •  Strong attention to detail
  •  Ability to take instruction and manage own work load effectively
What's in it for you?
  •  Excellent training
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team within a Banking industry leader
If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.

If you have an interest in supporting customers, communities and businesses then a role with our client could be for you.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK