Customer Service Admin

Posted 4 days ago by Pertemps
Location Andover Job Type Temporary
Salary £9 per hour Sector Call Centre & Customer Service
Customer Service Administrator
Pay Rate: £9.00 Per Hour

Could you help our client achieve their vision of becoming best bank for customers?
Our client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.

Job Role:
This is a 6 month temporary role. These positions are offering a pay rate of £9.00 rising to £9.63 per hour after 12 weeks. You will be working 30 hours per week with a flexible shift, Monday to Friday between 4:30pm-10:30pm. During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  • Complete telephony, digital and admin based tasks to service customer queries
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Confident in processing a high volume of transactions while maintaining high level of accuracy at all times
  • Learn the procedures and understand parameters of producing a quality output
  • Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
  • To schedule and prioritise allocated work on a daily basis

Job Requirements:
  • Customer service experience is required
  • Good IT skills and telephone manners
  • Excellent interpersonal skills
  • Good communication - oral and written
  • Attention to detail

What's in it for you?
  • Excellent training
  • Great rates of pay
  • The opportunity to work alongside a fantastic, supportive, fun team

Customers are at the heart of everything that our client does. You could have a role to play in supporting their customers.
Our client strives daily towards their vision of becoming the best bank for customers.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK